We hope that you’ll be happy with your Christmas gifts from Net World Sports, however if for any reason you’re not 100% sure, we have extended our usual 30 day returns policy to ensure you have a magical Christmas!
Items purchased from 1st November 2023 to the 24th December 2023 can be returned up to the 31st January 2024, provided they are in a new and re-saleable condition. Contact our Customer Service team who will start the returns process and send a returns form to you.
Please note: We do not accept returns or refund purchases for personalised, customised or custom sized items (this includes custom sized netting and matting). We also do not accept returns on items such as Hot Tubs, Paddleboards, Kayaks, Swimming Pools, Gym & Fitness Equipment, Stretchers, First Aid Kits, Goalkeeper Gloves, Captains Armbands, Water Bottles, Medical Stretchers, Yoga Mats, Catching Mitts, Resistance Bands, Tackle Bags/Pads, Speed Chutes, Evasion Belts, Solo Trainers, Tag Rugby Belts, due to hygiene reasons.
We highly recommend using a courier service with tracking, so you can see the progress of your return and when it has arrived at our warehouse, we will not be held responsible for any returns that go missing in transit. Items not returned in a resalable condition will be subject to restocking fees, please see our terms and conditions for more information.
How can I return an item?
Don’t worry if you need to return an item, please follow the step by step information below:
- Contact our Customer Service team who will send you a returns form.
- Repackage your goods in their original packaging, including the form we have supplied you with.
- Return package in post to us to complete the process, we recommend using a courier service with tracking so you can see the progress of your returned package(s).
For information on restocking fees and charges that may be applicable, please see our terms and conditions.
Who pays for me to return the item(s)?
You will be liable to cover the cost of the return of the item. We highly recommend using a tracked courier service, as unfortunately we cannot be held responsible for any returns that go missing in transit.
What should I do if I’ve received faulty goods?
If you believe we’ve sent you faulty or defective items, we’ll try and get to the bottom of things as soon as possible. Contact our Customer Service team and they’ll advise you on the best course of action.
How will I receive my refund?
We aim to make the process as easy as possible and try to refund in the same method as you have initially paid for your order.
We intend all refunds to be actioned as quickly as possible. Due to the multiple stages required in the refund process, it can sometimes take up to 14 working days, but we aim to keep you updated along the way.
You shall be refunded only the subtotal providing your item is still in new/as sold/re-saleable condition, has not been used and is still in its original packaging with all parts included. All items are thoroughly inspected upon return and higher value orders will be subject to a processing, handling and repackaging fee of 25%. If an item is judged not in new/ original condition (as was shipped), is dirty/has been used, a 50% restocking fee may be applied to the refund amount.
For more information on restocking fees and charges that may be applicable, please see our terms and conditions.
If you would like to read more information on our standard returns policy, click here.